Getting Started
What is a “Standard File”?
+
A Standard File is the authoritative reference document you upload that defines the criteria, controls or clauses you want to assess against (e.g. a published standard, internal policy manual, or regulatory guideline). SustainIQ360 parses this file so your other documents can be automatically benchmarked against it. You must ensure that you have the appropriate usage right of the standard file that you upload.
What is a “Report File”?
+
A Report File is any document (like a draft policy, procedure, or disclosure) you want to assess against the Standard File. The platform analyses gaps and generates a report summarising its alignment.
Usage & Features
What sustainability standard does it use?
+
It uses AASB-S2 standard as obtained freely from https://standards.aasb.gov.au/aasb-s2-sep-2024. If your organisation uses a different standard please reach to us and we may be able to help.
Why only PDF? Why can’t it handle Word or Excel?
+
PDFs provide a consistent layout and text extraction pipeline, reducing ambiguity in structure. Other formats introduce variability that can degrade accuracy. For now, please export your documents to PDF before uploading.
Technical & Troubleshooting
Why does it take longer than ChatGPT?
+
General chat tools give quick, shallow answers. SustainIQ360 orchestrates a deep, multi-stage pipeline for clause-by-clause reporting and signposting. This deliberate process trades a few extra minutes for accurate and significantly content-rich draft.
I see an "You must be logged on to start an analysis" error. What should I do?
+
Most transient errors are resolved by reloading the page. If that fails, please log out and sign back in.
What happens if I close the browser while a job is running?
+
The job continues on our servers. When it finishes, results are stored and accessible from the Job History section of your dashboard. Closing the tab does not cancel processing.
Account & Billing
My job finished with an error. Do I get the credit back?
+
Yes. If a job terminates in a system error state (not user-cancelled), the consumed credit is automatically returned to your balance.
What is the priority order for credit usage?
+
Organisation credits are always consumed before your personal credits when you run a job under that organisation’s context. The platform automatically falls back to your personal balance if the organisation's balance is exhausted.
Security & Data
Where is my data stored and for how long?
+
All files are stored securely in AWS (Sydney region). When you delete a job, the primary content is removed but we retain certain metadata related to the usage statistics. We do not permit AI providers to train on your data under our commercial terms.
Is the output guaranteed to be compliant?
+
No. SustainIQ360 is designed to provide a starting draft from the provided information and highlight missing data. However, even with all the required data the draft report are not expected to be submission ready and guarantee compliance to relevant authority.
Still have questions?
If you can't find the answer you're looking for, please reach out to our support team for further assistance.
Contact Support